To enjoy our dog-friendly policy, it is essential to comply with all the criteria described below, without exception:

1. Reservation Process

   • You must book through our Call Center (+52 462 398 6198) or our website www.stainloftandsuites.com, indicating that you will be bringing a dog or cat.
   • Only pets weighing a maximum of 20 kg (small or medium-sized breeds) are allowed.
   • A maximum of two (2) pets per room is permitted.

2. Reservation Confirmation

   • Wait to receive the official confirmation email, which will specify your pet’s admission to the hotel.

3. Check-in Requirements

   • Present an updated vaccination record (valid within the last seven months).
   • Your pet must wear a collar, leash, and muzzle (if necessary).
   • If any of these requirements are not met, entry will not be allowed.

4. Liability Agreement

   • A responsibility letter must be signed, along with a credit card guarantee in case your pet causes any damage to hotel facilities or third-party belongings.

5. Responsible Pet Ownership
   As a responsible pet owner, you must:

   • Accept the room assigned by the hotel.
   • Ensure that your pet does not disturb the peace and safety of other guests or pets.
   • Keep your pet only in designated areas and always under adult supervision.
   • Walk your pet on a leash and with a muzzle if required.
   • Bring all necessary pet accessories (the hotel does not provide leashes or toys).
   • Pick up after your pet and dispose of waste in designated bins.
   • Never leave your pet unattended in your car or hotel room.
   • Ensure your pet sleeps on the provided pet bed, not on the furniture.
   • Maintain proper hygiene before arrival.
   • Ask the front desk for information about designated pet-friendly areas, which will be marked with a dog-friendly icon.

6. Hotel Disclaimer

   • The hotel is not responsible for any illness, loss, or death of your pet.

7. Guest Complaints & Compliance

   • If another guest files a complaint or the pet policy is violated, hotel management may request the pet’s removal from the premises within 24 hours of notification.

8. Aggressive Behavior Policy

   • If your pet bites a person or another pet, you must:
     • Immediately accompany them to a hospital or veterinarian.
     • Present your pet’s vaccination record.
     • Cover 100% of any medical expenses caused by the injury.
     • Remove the pet from the premises within 24 hours.

9. Pet Restrictions

   • Only dogs are allowed; no other types of pets will be admitted.

10. Policy Enforcement

• These rules ensure a comfortable and harmonious stay for all guests.
• Failure to comply may result in service suspension at the discretion of hotel management.

Stain Loft & Suites reserves the right to modify these regulations at any time, as well as to admit or request the removal of pets and their owners based on management policies. Our priority is the comfort and well-being of all our guests.